1. Personal information we collect about you and how we use it
1.1. Information you give to us: We collect personal information about you when you voluntarily submit information directly to us by filling in forms on our website or by corresponding with us by phone, email, or otherwise. Personal information is data that identifies or is associated with you and includes information you provide when you register to use our website, use our platform, enter a competition, promotion, or survey, report a problem with our website, or use some other feature of our services. The table in Annex 1 sets out the categories of personal information you provide to us.
1.2. Information we receive from other sources: In order to enhance our ability to provide our services or update our records we may obtain information about you from third party sources such as subcontractors in technical, payment, and delivery services, analytics providers, search information providers, credit reference agencies, public databases, social media platforms, data providers.
1.3. We automatically collect personal information about you indirectly about how you access and use our service and information about the device you use to access our services. This information includes device ID or unique identifier, device type, geolocation info, and computer and connection information. We also collect personal information using cookies, web beacons, and similar technologies, which provide information about the pages you view, the links you click, and other actions you take on our services within our advertising or e-mail content. The table in Annex 2 sets out the categories of personal information we collect automatically.
1.4. We may supplement the personal information we collect with information from third parties and add it to your account information. For example, we may collect and use demographic information that is publicly available, additional contact information, credit check information, and information from credit bureaus, as allowed by applicable national laws.
1.5. We may link or combine the personal information we collect and/or receive about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.
1.6. We may anonymize and aggregate any of the personal information we collect (so that you are not personally identified). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving our services, and developing new products and features. We may also share such anonymized information with others.
2. Disclosure of your personal information
2.1. We do not sell your personal information. We share your personal information with third parties, such as our business partners, affiliates, and third-party service providers, only as follows:
2.1.2. If it is necessary for the performance of a contract or to fulfill our obligations under that contract;
2.1.3. If it is necessary to help us provide our services. We may use third party service providers to help us: verify your identity or authenticate your identification documents, (b) check information against public databases, (c) conduct background checks, fraud prevention, and risk assessment, (d) perform product development, maintenance and debugging, or (e) provide customer service, payments, or insurance services;
2.1.4. If we are required or allowed by the law, such as to respond to a subpoena or to investigate fraudulent activity, or if we reasonably believe that such use or disclosure is necessary to protect our rights; or
2.1.5. In connection with sale or merger. We may share your personal information with a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale of our assets or negotiation for a sale of our assets.
2.2. If, in the future, we need to share your personal information for any other purpose, you will be informed in advance and have the opportunity to opt-out.
2.3. Publicly accessible blogs. Our website includes publicly accessible blogs or community forums. Any information you provide in these areas may be read, collected, and used by others who access them. This includes information posted on our public social media accounts. To request removal of your personal information from our blog or community forum, contact us at CAPP@whab.com.
We have written agreements with all such third parties and they are not permitted to use your information or Business Data for any purpose other than to deliver the relevant services in a professional manner, and consistent with their legal, regulatory and other obligations.
3. Your rights regarding your personal information
3.1. Under applicable data and privacy protection laws and our policies, you have several basic rights regarding the personal information that we process about you. Here are your specific rights:
3.1.1. Right to Know. You have the right to request disclosure of what personal information we collect about you, how we collected to the information, how we use it, who we disclose it to, if it is sold and who we have sold it to. You may exercise this right by submitting a verified consumer request as set forth in section 3.2. This right only extends to personal information that we have collected in the 12 months preceding your request.
3.1.2. Right to Transfer. The right to receive the personal information we process about you in a commonly used format and to have it transferred to another data controller based on your consent. This may be done through submitting a verified consumer request as set forth in section 3.2.
3.1.3. Right to Correct. The right to correct your personal information without undue delay where that personal information is inaccurate or incomplete.
3.1.4. Right to Deletion. You have the right to request that we delete any personal information that we have collected from you and retained, subject to certain exceptions. You may exercise this right by submitting a verified consumer request as set forth in section 3.2. We may deny your request for deletion under certain circumstances as allowed under the law.
3.1.5. Right to Restriction. The right to restrict our processing of some or all of your personal information in certain circumstances.
3.1.6. Right to Opt-Out. You have the right to opt-out of the sale of your personal information. Westside Habitats does not sell your information to third parties.
3.1.7. Right to Close your Account. The right to request that we close your account.
3.1.8. Right to Non-Discriminatory Treatment. You have the right not to be discriminated against for exercising any of the rights listed above.
3.2. If you wish to exercise any of these rights, please contact us by using our privacy request webform at CAPP@whab.com or by calling us at 310-479-1800. We will honor the requests you make related to your rights as the law allows, which means, in some cases, there may be legal or other legitimate reasons that we may not be able to address the specific request you make. You do not have to pay any fees to exercise your rights. We will respond to your request within 45 days, although it may take longer under certain circumstances. We will verify your request using the information associated with your account or other information that is held by us, including your email address. Only you or a designated authorized agent can exercise these rights on your behalf. You may, however, make a request on behalf of your child.
3.3. Authorized agent information. You may designate an authorized agent to make a request on your behalf under the California Consumer Privacy Act. In order to allow an authorized agent to make a request on your behalf, please email us at CAPP@whab.com to provide your written request and consent to an authorized agent. When your authorized agent makes a request related to your personal information, we will require the agent to provide the above written permission. We may also require that you verify your own identity directly with us at the time such a request is made.
4. Do Not Track Disclosures
4.1. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. More information about “Do Not Track” is available at www.allaboutdnt.org.
5. Marketing and advertising
5.1. From time to time, we may contact you with information about our services and our other products. Most messages will be sent electronically. For some messages, we may use the personal information we collect about you to help us determine the most relevant information to share with you.
5.2. If you do not want to receive such messages from us, you will be able to opt-out by selecting certain boxes on forms we use when we first collect your contact details. You can also change your marketing preferences at any time by following the email preferences link at the bottom of our emails.
5.3. Even if you opt out of receiving marketing communications by email, we may still send you service communications or important transactions information related to your accounts and subscriptions for the a variety of business purposes such as providing consumer support.
6. Storing and transferring your personal information
6.1. Security. We are committed to protecting the security of any personal information you provide to us. As such, we use appropriate administrative, technical, and physical security measures to protect any such information you submit. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our service, you are responsible for keeping this password confidential. You should not share your password with anyone.
6.2. While no transmission of information via the internet is completely secure, we take reasonable measures to protect your personal information. We cannot guarantee the security of your personal information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
7. Retaining your information
7.1. We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal
information, we dispose of it in a secure manner according to our data retention and deletion policies.
7.2. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and the applicable legal requirements.
8. Cookies and similar technologies
8.2. We use the following types of cookies:
8.2.1. Strictly necessary cookies. These cookies are required for the essential operation of our websites and services. These cookies are used to authenticate you and prevent fraudulent use as well as enabling you to move around our websites and use their features.
8.2.2. Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our websites when using them. This helps us to improve the way our sites work, for example, by ensuring that you can find information easily. These cookies are used to improve the user-friendliness of our websites.
8.2.3. Functionality cookies. These cookies are used to recognize you when you return to our websites (remembering information such as your username, ID, language preference, or location) and provide enhanced and more personal features.
8.2.4. Targeting/marketing cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. They are used to deliver advertisements that are relevant to you, limit the number of times you have seen an ad, and measure the effectiveness of advertising campaigns. We may also share this information with third parties for this purpose.
8.4. We partner with third parties to either display advertising on our websites or to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this website and other sites to provide you advertising based upon your browsing activities and interests. If you wish not to have this information used to serve you interest-based ads, you may opt-out
at any time by clearing your browser cookies. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
8.5. Although most web browsers automatically accept cookies, some browsers’ settings can be modified to decline cookies or alert you when a website is attempting to place a cookie on your computer. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site.
9. Links to third-party websites
9.1. Our websites may, from time to time, contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
9.2. Some of the pages on our websites may utilize framing techniques to serve content to/from our partners while preserving the look and feel of our websites. Please be aware that you are providing your personal information to these third parties and not to Westside Habitats.
10. Our policy towards children
11. Changes to this policy
12. Notice to you
13. Contacting us
Annex 1: Personal information we collect from you
|Sources of information||Categories and types of information we collect||How we use it||Third parties with whom we may share this information|
|Registration for an online account, registration as a user on an existing online account, or adding information to your online account.||Contact information and basic personal details, such as your name, phone number, billing address, email address, and job role. We also collect payment information, which may include credit card or bank account information. CCPA categorization: Identifiers; professional or employment-related information; and Customer records information.||We use this information to provide you with access to our services. We also use this information to communicate with you, including sending order status updates, news, and invoices. We use your payment information to facilitate payment for our services.||We may share this information with third party credit-ratings agencies in order to assess your credit score, to detect/prevent fraud, and to provide customer service through third party service providers.|
|A request to fulfill a service order.||Certain transaction types may require that we collect personal information regarding the target. This information may include a name, address, workplace address, and physical description of the service or problem regard your rental, which may include race and/or age. CCPA categorization: Identifiers; and characteristics of protected classifications under California or federal law.||We use this information to fulfill transactions that have been initiated by you.||In order to successfully fulfill these requests, we may share details with third-party affiliates and service providers.|
|Completing a form to apply for a rental property.||Contact information and basic personal details, including your email address, name, telephone number, your job role, details about your employer, wage information, credit information, bank information and social security number. CCPA categorization: Identifiers; professional or employment-related information; and Customer records information.||We use this information to assess your candidacy for our rental properties, to fulfill a transaction that you initiated, and to provide you with our services which you requested.||We may share this information with third party credit-ratings agencies in order to assess your credit score, to detect/prevent fraud, and to provide customer service through third party service providers.|
|Correspondence with our Customer Support and/or Sales teams.||When you contact us (e.g., by telephone or email), we will record your comments and opinions. We will also collect contact information, such as an email address or telephone number. CCPA categorization: Identifiers; and audio, electronic, visual, thermal, olfactory, or similar technology.||We use this information to effectively communicate with you, to answer your questions, and to provide you with the requested information.||Not applicable.|
|Applying to work at Westside Habitats as an employee or to work with Westside Habitats as a contractor/affiliate.||We may collect from you contact information and basic personal details, including your professional details and employment information, such as a resume, LinkedIn profile. CCPA categorization: Identifiers; and employment/education information.||We use this information to assess your suitability for a role with Westside Habitats or as a contractor/affiliate of Westside Habitats.||Not applicable.|
|Lease agreements, contact with customer service, rental applications, and personal information you have provided during your tenancy.||Contact information and basic personal details, such as your name, phone number, billing address, email address, and job role. We also collect payment information, which may include credit card or bank account information. CCPA categorization: Identifiers; professional or employment-related information; and Customer records information.||We may use this information in connection with a merger, divestiture, restructuring, reorganization, dissolution, or sale of our assets or a negotiation of a sale of our assets.||We may share your personal information with a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale of our assets or a negotiation of a sale of our assets.|
Annex 2: Personal information we collect automatically or from other sources
|Sources of information||Categories and types of information we collect||How we use it||Third parties with whom we may share this information|
|Use of our websites and online portals through cookies.||We may collect device data, such as type of device, operating system and software installed on the device, device settings, IP address, device identifiers and error reports. We may also collect usage data, such as programs and features you access, items you purchase, timing, frequency, and duration of your interactions through our online services. Further, we may collect information about your user credentials such as, usernames, passwords, password hints, and similar security information used to create an account and authenticate users of our online services. CCPA categorization: Geolocation information; and inferences about personal preferences and attributes drawn from profiling, internet activity.||We use this information for market research and historical data analysis. We will monitor this data to better understand how customers use our service and to help us develop new products and services. We also use this data to generate marketing/sales leads and determine appropriate news, alerts, and other products/services that may be of interest to you specifically. We collect device information to ensure that we present you with a version of our website, online portals, and platforms that work correctly on your device.||In order to facilitate targeted advertising, we may utilize the cookies of digital advertising networks operated by companies such as LinkedIn, Facebook, and Google.|